Frequently Asked Questions

General

  • Companion Intelligence is a self-hosted AI-powered digital assistant designed for privacy-conscious users. It helps you optimize productivity, memory retention, and workflow without storing your data on third-party servers.

  • No. While self-hosting requires some technical setup, we provide step-by-step guides and customer support to ensure a smooth experience. Advanced users can customize their installation for maximum control.

  • Yes. Your data stays private because Companion Intelligence runs locally on your device. An internet connection is only needed for software updates and optional cloud integrations.

  • Yes. Companion Intelligence supports integrations with popular productivity tools like Notion, Obsidian, Joplin, and local file storage solutions.

  • Unlike cloud-based AI tools, Companion Intelligence is fully self-hosted, meaning your data never leaves your device. You control storage, backups, and access permissions.

  • No. Companion Intelligence does not collect, store, or analyze your data. It operates entirely on your local machine for maximum privacy.

  • Yes. Since you own your data, you can delete, archive, or export your information.

Software & Updates FAQs

  • Companion Intelligence provides regular updates for security patches and new features. For convenience, you can manually download updates or enable automatic updates.

  • Your system will continue running, but you may miss out on new features, security improvements, and bug fixes. We recommend staying up to date for optimal performance.

  • No. Companion Intelligence is open-source and does not require a subscription for software updates. However, premium support plans are available for business users.

Technical Support & Troubleshooting FAQs

  • Yes. We welcome feature requests and actively improve based on user feedback. Submit suggestions via our community forum or GitHub.

Community & Learning FAQs

  • Yes. We offer video tutorials, written guides, and live Q&A sessions to help users set up and maximize Companion Intelligence.

  • We host an online community where users share tips, troubleshoot issues, and collaborate on improvements. To connect with other users, join our Discord or GitHub discussions.

Financing FAQs

  • Companion Intelligence partners with Affirm to provide flexible financing options for eligible purchases. Depending on their eligibility, customers can apply for fixed monthly payment plans ranging from 3 to 36 months.

  • No. Affirm performs a soft credit check, which does not impact your credit score. However, missing payments may be reported to credit bureaus.

  • Annual Percentage Rates (APR) may range from 0% to 36%, based on credit approval and loan terms set by Affirm.

  • Yes. If an order has not entered production, it can be canceled within 48 hours for a full refund. After 48 hours, a $200 restocking fee may apply.

    • Full Refunds: If the refund is processed before any payments are made, Affirm will cancel the loan entirely.

    • Partial Refunds: Affirm will adjust the remaining balance by reducing future payments if the refund is less than the loan balance.

    • Refund Processing Time: Affirm refunds typically appear within 3 to 10 business days after approval.

  • Yes. Customers must continue making scheduled payments while refunds are processed to avoid delinquency.

  • No. Companion Intelligence does not offer store credit. Refunds are processed back to the original payment method.

  • Missed payments may:

    • Affect your credit score

    • Lead to delinquency

    • Result in loan default

    • Companion Intelligence is not responsible for resolving outstanding balances—customers must resolve payment issues directly with Affirm.

  • Customers must attempt to resolve disputes with Companion Intelligence before initiating a chargeback. Unjustified chargebacks may result in:

    • Being restricted from future financing

    • Being reported to Affirm for financial abuse

    • Companion Intelligence contesting the chargeback with supporting evidence

  • If you have questions about loan payments, balances, or account issues, contact Affirm Customer Support via their Help Center.

Shipping & Delivery FAQs

    • Pre-Launch Orders: First deliveries are expected April 1, 2025.

    • Post-Launch Orders: Orders typically arrive within 5 to 15 business days, depending on destination and volume.

    • Expedited Shipping may be available at checkout.

  • We partner with UPS, FedEx, and DHL to ensure safe and reliable delivery.

  • Yes. International shipping is available to select regions. However, the customer is responsible for customs duties, import taxes, and regulatory fees.

  • Yes. Once an order ships, customers receive a confirmation email with tracking details. You can track your shipment via the carrier’s website.

  • Companion Intelligence is not responsible for third-party carrier delays, including:

    • Weather disruptions

    • Customs processing

    • Labor strikes

    • Supply chain disruptions

    For tracking issues, contact Companion Intelligence Support at [support@companionintelligence.com].

  • If a package is returned due to incorrect address entry or recipient unavailability, the customer must pay additional shipping fees for reattempted delivery.

    • Report lost or damaged shipments within 5 calendar days of delivery.

    • Companion Intelligence will investigate the claim with the shipping carrier (up to 15 business days).

    • Depending on the results, refunds or replacements may be issued at CI’s discretion.

  • Yes. Customers are encouraged to retain all original packaging if they need to process a return or warranty claim.

Returns & Warranty FAQs

    • 2-year parts warranty

    • 3-year labor warranty

    • CI covers shipping costs for warranty repairs within the first 90 days.

    • After 90 days, customers must pay for shipping to CI, and CI will cover the return shipping after repairs.

  • We host an online community where users share tips, troubleshoot issues, and collaborate on improvements. To connect with other users, join our Discord or GitHub discussions.

  • Yes. Customers must back up all data before returning their device for service. Companion Intelligence is not responsible for data loss during shipping, repair, or replacement.

    For data sovereignty reasons, we strongly recommend wiping your device’s memory before shipping.

  • Request an RMA (Return Merchandise Authorization) number from support@companionintelligence.com.

  • Returned products must be in their original condition. Items with:

    • Physical damage

    • Missing parts

    • Software modifications

      May be subject to a restocking fee or denied refund.

  • For any refund, shipping, or financing inquiries, contact:

    Companion Intelligence Support
     Email: support@companionintelligence.com
     Phone: 949-829-1286