Return and Refund Policy

Effective Date: 2/7/2025
Last Updated: 2/7/2025

1. Return and Refund Policy

1.1 Refund Eligibility

  • Full Refund: Orders canceled within 48 hours of purchase are eligible for a full refund, provided the product has not entered production or shipment.

  • Restocking Fee: If the product has entered production or is being prepared for shipment, a $200 restocking fee applies. This fee must be paid separately at the time of the return using a credit or debit card. An invoice will be issued for payment.

  • Shipped Products: Refunds for shipped products are subject to the terms outlined in Affirm’s financing agreement (see Section 1.4).

1.2 Non-Returnable Items

  • Custom-configured hardware once it has been shipped or used.

  • Software, licenses, and digital downloads once delivered.

  • Final sale items explicitly marked as non-refundable at checkout.

1.3 Return Process

  1. Request an RMA (Return Merchandise Authorization): Customers must contact support@companionintelligence.com to initiate a return and obtain an RMA number.

  2. Packaging & Shipping: The item must be securely packed in its original packaging, including all accessories and documentation.

  3. Return Shipping: Customers must cover return shipping costs unless the return is due to a manufacturer defect.

  4. Refund Processing: Approved refunds will be issued within 7-10 business days after receipt and inspection of the returned product.

2. Returns without an RMA number will not be accepted.

2.1 Affirm Financing & Refunds

  • Refunds processed through Affirm may take 3-10 business days to appear on the customer’s Affirm loan balance.

  • Customers must continue making Affirm loan payments during the refund process, as late or missed payments may affect their credit.

  • Store Credit: If CI issues store credit instead of a refund, customers remain responsible for paying off their Affirm loan. 

2.2 Chargeback & Dispute Resolution

  • Customers must first attempt to resolve refund and return issues directly with CI Support before initiating a chargeback with their financial institution.

  • Unauthorized chargebacks will be contested with evidence of product shipment, policy acknowledgment, and any communications regarding the transaction.

  • Customers initiating unjustified chargebacks may be restricted from using Affirm or making future purchases through CI.

For assistance with disputes, contact support@companionintelligence.com.

3. Contact Information

For any questions regarding warranties, please contact:

Companion Intelligence Support
Email: support@companionintelligence.com
Phone: 949 829 1286

Companion Intelligence reserves the right to modify this policy at any time to ensure compliance with business operations and legal regulations.