Warranty Policy
Companion Intelligence Warranty Policy
Effective Date: 2/7/2025
Last Updated: 2/7/2025
1. Warranty Policy
1.1 Standard Warranty Coverage
Companion Intelligence provides a 2-year limited warranty on hardware products, covering:
Defects in materials or workmanship under normal use.
Failure of core components that result in hardware malfunction
In addition, Companion Intelligence will provide 3-years of labor to support customers.
1.2 Shipping Costs for Warranty Service
Within the First 1 Year: CI will cover the cost of shipping both ways if a product needs servicing due to a defect.
After 1 Year: Customers must pay for shipping the product to CI for diagnosis. CI will cover the cost of return shipping after repairs are completed.
Repair Timelines: Repairs typically require 5 to 15 business days, but each case is unique. Customers will receive an estimated repair timeline after a technician diagnoses the issue. In rare cases, longer lead times may be necessary due to part scarcity or other supply chain issues.
1.3 Data Backup & Responsibility
Customers must back up their data before shipping a product for warranty service. CI is not responsible for any data loss resulting from servicing or repair.
For data sovereignty purposes, customers should wipe all sensitive data from the product before shipping it to CI. Customers are responsible for ensuring their data security.
2. Contact Information
For any questions regarding warranties, please contact:
Companion Intelligence Support
Email: support@companionintelligence.com
Phone: 949 829 1286
Companion Intelligence reserves the right to modify this policy at any time to ensure compliance with business operations and legal regulations.
